Privacy Policy

1. Introduction

MiddleGroundPortal ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy outlines our approach to handling your information when you interact with our website middlegroundportal.site or engage in our yacht rental services.

By utilizing our services, you are agreeing to the procedures described in this policy. We adhere to the privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) amongst other relevant Canadian privacy regulations.

2. Information We Collect

2.1 Personal Information

Personal information is gathered from you when you willingly give it to us by:

• Reserving a yacht charter
• Reaching out via our website or telephone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or promotions

The details may encompass:

• Your name and contact details (email, telephone, address)
• Financial data for transactions (handled securely through external service providers)
• Yacht rental preferences and requirements
• Secondary contact details
• Any specific dietary needs or health-related information (if disclosed by you)

2.2 Information Collected Automatically

We automatically record certain information regarding your device and how you use our website:

• IP address and detected location
• Web browser details
• Visited pages and duration on our site
• Sites you came from
• Details about your device (model, screen size, etc.)

2.3 Cookies and Tracking Tools

Cookies and similar tracking technologies are used on our website to enhance your user experience. These enable us to:

• Store your preferences
• Examine website usage and performance
• Deliver content tailored to you
• Optimize our services

Manage your cookie settings through your web browser preferences or our cookie consent feature.

3. Usage of Your Data

Your information is utilized for purposes such as:

• Service Provision: Organizing yacht charter services, handling reservations, and liaising with you regarding your bookings
• Support Services: Addressing your questions and providing help
• Transaction Handling: Conducting financial transactions and overseeing invoicing
• Security Measures: Ensuring our operational security and safeguarding against deceitful actions
• Promotional Initiatives: Dispatching marketing materials and updates if you agree
• Enhancing Our Website: Assessing user interactions and boosting our web functionalities
• Legal Observance: Abiding by prevailing legal and regulatory stipulations

4. Disclosure and Sharing of Information

We do not sell, trade, or rent out your personal details to others. Your information might be disclosed under these circumstances:

4.1 Collaborative Service Providers

We could share information with third-party vendors who facilitate us with services such as payment processing, website maintenance, email outreach, performance analytics, and customer service.

4.2 Legally Mandated Disclosures

We may divulge your information when legally mandated or to respond to legal orders, during emergencies, or when investigating potential wrongdoing.

4.3 Organizational Changes

If our business undergoes a merger, acquisition, or asset sale, your details may be transferred as a part of the arrangement.

5. Securing Your Data

We apply suitable technical and organizational safeguards to protect your personal information against unauthorized access, changes, exposure, or destruction. These include encryption, secure servers, access controls, periodic evaluations, and personnel education.

However, please note that no method of data transfer or storage on the internet is infallible. Thus, we cannot assure absolute protection for your data.

6. Retainage of Data

Your information is kept only as necessary for the purposes it was gathered or as legally obligated. Common retention periods include:

• Charter reservations: 7 years (for tax/legal reasons)
• Marketing correspondence: until you choose to opt out or remove
• Web analytics: 26 months
• Customer support: 3 years following the last interaction

7. Your Controls and Rights

You have rights to access, amend, erase (as governed by law), transfer your data, withdraw from marketing, and manage cookies. Contact us using the provided details to exercise these rights.

8. External Service Integration

8.1 Google Analytics

Google Analytics is utilized for assessing website interaction. The Google Analytics Opt-out Browser Add-on provides a means for opting out.

8.2 Connections to Social Networks

Links to social media platforms may be present on our website, each with their own privacy policies.

8.3 Processing of Payments

We rely on third-party services compliant with the PCI DSS standard for payment processing.

9. International Information Transfers

Your data may be transferred and processed in countries other than Greece. We take measures to ensure protection in line with applicable privacy legislation.

10. Privacy of Minors

We do not deliberately gather information from individuals under the age of 13. If you are aware of any such information being submitted by a minor, please contact us immediately.

11. Policy Amendments

Amendments to our Privacy Policy may occur to reflect changes in our procedures or legal necessities. We will alert you to modifications by either updating the policy on our website, sending notifications to registered users, or showing a notice on our portal. Your continued use following these changes signifies your concurrence with the updated terms.

12. Contact Information

For inquiries regarding this Privacy Policy or our data practices, connect with us:

13. Adherence to Google Ads User Consent Policy

We adhere to the user consent policies set by Google Ads. Preferences related to cookies and tracking can be modified at any time with our cookie configurations.